Privacy Policy — Carlink Application

2.1 Information You Provide to Us

We collect personal information that you voluntarily provide when using the application, including:

• Full name
• Phone number
• Email address
• Profile picture
• Registered car information
• Reviews and ratings

2.2 Information We Collect Automatically

When you use the application, we may automatically collect:

• Your geographical location (to find nearby services)
• IP address
• Device type and operating system
• Application usage logs
• Firebase Analytics data (to improve the app experience)

We use the information we collect for purposes such as:

• Providing and enhancing our services
• Responding to your requests
• Sending important notifications
• Improving app performance and user experience
• Preventing fraud and unauthorized activities
• Complying with legal obligations

We do not sell or rent your personal data. We only share your information in these situations:

• With trusted service providers (e.g., payment processing, data storage)
• To comply with legal requirements
• With your explicit consent
• To protect our rights or the safety of others

We apply advanced technical and organizational measures to protect your data, such as:

• Encrypting data during transmission and storage
• Limited internal access to user data
• Continuous system monitoring
• Regular backups
• Employee training on data protection

Depending on applicable laws, you have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Withdraw your consent
• Object to data processing
• Transfer your data to another service

We use Firebase Analytics to better understand how users interact with the application. This includes:

• Tracking feature usage
• Monitoring app performance
• Improving user experience

Firebase Analytics does not collect any personally identifiable information.

We retain your information for as long as necessary to provide our services:

• Account information: Until you delete your account
• Transaction logs: 1 year (for legal requirements)
• Analytics data: 26 months
• Deleted data: Fully removed within 30 days

The application is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.

We may update this Privacy Policy from time to time. You will be notified of any significant changes via:

• In-app notifications
• Email
• Our website

If you have questions or concerns regarding this Privacy Policy, you may contact us at:

• Email: privacy@Carllink.com
• Phone: +20 127 334 5339
• Address: Alexandria, Egypt